Privacy Policy — How Ghas Mandir Protects Your Data

01 Who We Are

This Privacy Policy applies to the Ghas Mandir online gaming platform, accessible at ghasmandir.net. Ghas Mandir operates as an online entertainment platform offering sports betting, casino games, live casino, slots and a VIP loyalty programme, with all transactions processed in Pakistani Rupees (PKR).

For the purposes of this policy, "Ghas Mandir", "we", "us" and "our" refer to the operator of the ghasmandir.net platform. "You" and "your" refer to any person who visits, registers on, or uses the Ghas Mandir platform in any capacity.

This policy sits alongside our Terms and Conditions. By registering an account or using the platform, you confirm that you have read and understood how we handle your personal information as described here.

02 Data We Collect

Ghas Mandir collects different categories of personal data depending on how you interact with the platform. The main categories are set out below.

Identity & Contact Data

When you register an account, we collect your full legal name, date of birth, residential address, CNIC number (for identity verification purposes), email address and Pakistani mobile phone number. This information is required to create your account and verify your identity before processing withdrawals.

Account & Transaction Data

We maintain records of all deposits, withdrawals, bets placed, games played, bonuses claimed and VIP points earned on your account. This transaction history is essential for account administration, dispute resolution and financial compliance purposes.

Payment Method Data

When you make a PKR deposit or request a withdrawal, we collect details sufficient to process the transaction — such as your JazzCash or Easypaisa mobile number, bank account title and IBAN for bank transfers, or the last four digits of a card used. Full card numbers and mobile wallet PINs are not stored on Ghas Mandir servers.

Technical & Usage Data

We automatically collect certain technical information when you visit or use the platform. This includes your IP address, device type, operating system, browser type and version, screen resolution, language settings, pages visited, time spent on each section, and referring URLs. This data helps us understand how the platform is used and identify technical issues.

Communications Data

If you contact Ghas Mandir support via live chat or email, we retain records of those communications including the content of your messages, the date and time of contact, and any attachments or screenshots you provide. This helps us resolve disputes and maintain service quality.

Responsible Gaming Data

Where you use responsible gaming tools — such as deposit limits, session reminders or self-exclusion — we record those preferences and the dates they were set or modified. This data is used solely to enforce the restrictions you have chosen and is not used for marketing purposes.

03 How We Collect Data

Ghas Mandir collects personal data through the following channels:

• Direct registration: Information you provide when creating your account, completing identity verification, or updating your profile.
• Platform activity: Data generated automatically when you log in, place bets, play games, deposit or withdraw funds, or interact with any feature of the platform.
• Payment processors: Confirmation data returned by JazzCash, Easypaisa, Raast, bank transfer services or card payment gateways when a transaction is initiated or completed.
• Identity verification providers: Results and status information returned by third-party identity verification services when we confirm your CNIC or other documentation.
• Cookies and analytics tools: Technical and behavioural data collected automatically via cookies and similar technologies as you browse and use the platform. See Section 8 for full details.
• Customer support interactions: Data provided voluntarily when you contact us for help, submit a complaint or respond to a survey.

04 How We Use Your Data

The personal data Ghas Mandir collects is used for the following purposes:

Purpose	Data Used
Account creation and management	Name, contact details, date of birth, CNIC
Processing PKR deposits and withdrawals	Payment method details, account balance, transaction history
Identity verification before withdrawals	CNIC, name, date of birth, address, payment method ownership
Fraud detection and prevention	IP address, device data, transaction patterns, login history
Bonus and promotion eligibility checks	Account history, previous bonus claims, wagering records
Responsible gaming enforcement	Deposit limit settings, self-exclusion status, session data
Customer support and dispute resolution	Support communications, transaction records, game round data
Platform improvement and analytics	Aggregated usage data, technical logs, session behaviour
Promotional communications (where opted in)	Email address, mobile number, account preferences

05 Legal Basis for Processing

Ghas Mandir processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms and Conditions, including operating your account, processing PKR transactions and administering bonuses.
• Legitimate interests: Processing carried out to prevent fraud, detect multi-accounting, ensure platform security and analyse aggregate usage patterns to improve the service — where those interests are not overridden by your rights.
• Legal obligation: Processing required to comply with applicable financial record-keeping, anti-money laundering and identity verification obligations.
• Consent: Processing for optional marketing communications, non-essential cookies and certain analytics, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

06 Sharing Your Data

Ghas Mandir does not sell your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

Payment Processors

When you deposit or withdraw funds in PKR, we share the transaction details necessary to complete the payment with the relevant payment processor — such as the JazzCash or Easypaisa gateway, Raast infrastructure, your bank, or a card payment processor. These providers process data only to complete the transaction and are not permitted to use it for any other purpose.

Identity Verification Providers

To verify your identity before processing your first withdrawal, we may share your name, date of birth, address and CNIC number with a third-party identity verification service. This provider confirms the authenticity of the information and returns a pass or fail result. Your data is not retained by the verification provider beyond the period required to complete the check.

Game Providers

Casino games, live casino tables and slot titles on Ghas Mandir are supplied by third-party game providers. These providers receive a session token and stake amount when you launch a game. They do not receive your full profile data or PKR payment details. Game round results are returned to Ghas Mandir and recorded in your account transaction history.

Legal and Regulatory Disclosures

We may disclose personal data where required by a valid legal process, court order or regulatory requirement. In such cases we disclose only the minimum data required to comply with the obligation.

07 PKR Payments & Financial Data

All financial transactions on Ghas Mandir are denominated in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast instant bank transfers, standard bank transfers, debit cards and credit cards. Each of these payment methods is processed via its respective payment gateway, and Ghas Mandir does not store sensitive authentication credentials — such as JazzCash PINs, Easypaisa mobile PINs, card CVV numbers or full card numbers — on its own servers.

Transaction records, including deposit amounts, withdrawal amounts, dates, methods and reference numbers, are retained in your account history and in our financial records for compliance purposes. These records may be reviewed in the event of a dispute, a withdrawal request, a bonus wagering query or a fraud investigation.

Where a chargeback or payment reversal is initiated by you through your bank or mobile wallet provider, Ghas Mandir reserves the right to suspend your account pending investigation and to recover funds equivalent to any bets placed using the disputed deposit, in accordance with our Terms and Conditions.

08 Cookies & Tracking

Ghas Mandir uses cookies and similar browser technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the site. They do not contain your password or payment details.

Essential Cookies

These cookies are required for the platform to function. They maintain your login session, remember your language preference and support secure PKR transaction flows. You cannot opt out of essential cookies while using the platform, as they are necessary for core functionality.

Analytical Cookies

We use analytical cookies to understand which pages and features are most used, how members navigate between sections such as Sports, Casino and Slots, and where technical errors occur. This data is collected in aggregated, anonymised form and helps us improve the platform experience. You can opt out of analytical cookies through your browser settings.

Preference Cookies

Preference cookies remember settings you have configured — such as your preferred sports betting view for cricket and PSL fixtures, or your chosen display language. Disabling these cookies means you may need to re-configure these preferences each time you visit.

09 Data Retention

Ghas Mandir retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable financial and legal obligations. The general retention periods we apply are as follows:

• Active account data: Retained for the full duration your account remains open and active on the platform.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction for financial compliance purposes, even if your account is closed.
• Identity verification records: Retained for the period your account is active plus five years after account closure.
• Support communications: Retained for two years from the date of the last message in each support thread, unless the communication relates to an ongoing dispute.
• Technical and usage logs: Retained for up to twelve months in identifiable form, after which they are anonymised or deleted.
• Self-exclusion records: Where you have requested self-exclusion, a record of that request is retained indefinitely to prevent re-registration during the exclusion period.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to your identity.

10 Your Rights

You have the following rights in relation to the personal data Ghas Mandir holds about you. To exercise any of these rights, contact our support team using the details in Section 14.

• Right of access: You can request a copy of the personal data we hold about you, including your account information, transaction history and any identity verification records.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. For name and CNIC corrections, we may require supporting documentation.
• Right to erasure: You can ask us to delete your personal data. This right is subject to exceptions — for example, we are required to retain transaction records for financial compliance purposes even after account closure.
• Right to restrict processing: You can ask us to pause processing of your data in certain circumstances, such as while a dispute is being investigated.
• Right to object: You can object to processing carried out on the basis of legitimate interests, including profiling for fraud detection purposes. We will review the objection and respond within a reasonable time.
• Right to withdraw consent: Where processing is based on your consent — such as marketing emails about bonuses or PSL betting promotions — you can withdraw that consent at any time.

11 Data Security

Ghas Mandir implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• TLS encryption for all data transmitted between your browser or device and the Ghas Mandir platform
• Encrypted storage for sensitive personal data including identity verification records
• Access controls that restrict internal access to personal data on a need-to-know basis
• Regular security reviews and monitoring of platform infrastructure
• Two-factor authentication options available to all members for additional account protection

While we take data security seriously and apply industry-standard protections, no platform can guarantee absolute security against all threats. You are responsible for keeping your own login credentials confidential and for using a strong, unique password for your Ghas Mandir account. If you suspect your account has been compromised, contact support immediately.

12 Children's Privacy

Ghas Mandir is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register an account or use the platform in any capacity.

If we become aware that personal data has been collected from an individual who is under 18, we will close the associated account immediately, void all bets and return any deposits in accordance with our Terms and Conditions. If you are a parent or guardian and believe your child has registered on the platform, please contact us immediately at the address in Section 14.

13 Policy Updates

Ghas Mandir may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, we will notify registered members via email or an on-platform notification before the changes take effect.

The date of the most recent update is shown at the top of this page. We encourage you to review this policy periodically. Continuing to use the platform after an update constitutes your acknowledgement of the revised policy.

14 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy-related concern, you can reach the Ghas Mandir support team through the following channel:

You may also review our Terms and Conditions and Responsible Gaming pages for related policies governing your use of the platform.